Cold-Chain Transport / Truck Bodies / Repair Shops
AI for Cold-Chain Transport, Truck Body Builders, and Repair Shops
Phak AI helps businesses around commercial trucks, from refrigerated box and body builders to frozen-goods carriers and repair shops. It gathers leads from many channels so none slip away, quotes starting price ranges from tables your company approves, answers customers on vehicle status from a per-vehicle board, and keeps senior technicians' knowledge in the organization.
- LINE OA and web chats
- Price tables and past quotes
- Unit and driver manuals
- Registration, logger files
- No lost leadsEvery lead is a card with an owner and a follow-up date
- Instant vehicle statusAdmins answer customers from per-vehicle and per-claim boards
- Know-how stays in-houseNew technicians ask the manuals and get answers that cite sources
Problems cold-chain transport and repair shops face often
Leads are scattered across channels
They arrive through several phone numbers, personal email, and page comments. Customers search for prices a lot, but no starting price is offered.
Every quote is figured from scratch
The bill of materials (BOM) and price are rebuilt for each job, even when the spec is close to a past one.
Customers keep calling for status
Is the truck done? Where is it? What is the temperature? Where is the claim? The team has to chase answers themselves.
Knowledge sits with senior technicians
When a technician is out, new drivers must learn pre-cooling and loading steps on their own.
Expiring vehicle papers are tracked by hand
Tax, insurance, inspections, and registration are still followed up manually.
How AI helps a transport business
Every answer cites your organization's source documents. AI drafts, people decide.
Sales assistant on LINE and the web
The LINE assistant asks about truck type, temperature, goods, and box length, then replies with a starting price range from tables your company approves.
Read more →All leads in cards with an owner
Every lead has a person responsible and a follow-up reminder, so none fall between channels.
Read more →Per-vehicle status board
Admins answer customers about trucks in the shop or workshop right away from a board for each vehicle and each claim.
Read more →Technician and refrigeration knowledge base
Refrigeration unit manuals, driver guides, and QC checklists live in the knowledge base. Answers cite the document.
Read more →Ask about vehicles from Excel
Ask for a temperature report per trip from a logger file, find trucks with unusual fuel use, and see tax or insurance about to expire.
Read more →Quotes from past jobs
Search past specs and quotes right away, and Smart Quote drafts quotes from your company formula for the team to review.
Read more →Get started with Phak AI in 3 steps
Start with the sales front end, then add the next apps for the workshop and the transport team one at a time.
Share your goals and the documents you use
Approved price tables, specs, past quotes, a gallery of finished work, and the channels customers use to reach you.
Install on your own dedicated server
Connect your LINE OA, website, and existing systems, and set role-based access so every lead lands in one place.
Go live with the team, then add the next app
Start with the sales assistant and lead cards, then add the technician knowledge base, vehicle status board, transport team assistant, and executive summaries one app at a time.
Sample questions your team can ask
What we measure in transport
Metrics are agreed from the day you go live and measured with your organization's own numbers, before and after.
- Time to first reply to a customer
- Share of leads with complete information
- Share of leads that are fully followed up
- Time spent preparing a quote
- Number of calls asking for status
- Time to train a new technician
- Fines or days a truck is parked because of missing papers
A day with Phak AI
Messages the page to ask about the price of a refrigerated box. The assistant asks about truck type, temperature, and goods, gives a starting range, and saves a lead card so sales can call back in the morning.
A returning customer calls to ask whether the repair is finished. The admin opens the per-vehicle board and answers right away.
Asks for the refrigeration unit installation steps from the knowledge base built from senior colleagues' experience.
What is in scope and what is not
What Phak AI does
- Phak AI helps gather leads and quote starting ranges from approved tables.
- Phak AI helps answer vehicle status from the per-vehicle board.
- Phak AI helps look up vehicle data, temperatures, and expiring papers from files.
- Phak AI helps keep technician and driver knowledge in the organization.
What it does not do
- It is not an ERP, accounting system, or transport management system (TMS).
- It is not IoT logger or GPS hardware.
- It does not assess damage from photos or calculate box structures.
- It does not apply for certifications on your behalf, and it is not an installment or loan system.
Frequently asked questions
Will the assistant quote a box price to customers right away?
It gives only a starting price range from tables your company approves. The actual price still comes from sales once the full details are in. Customers get a quick answer and sales get leads that are ready to talk.
Can it tell customers where a truck is from GPS?
Phak AI answers repair or box-build status from the per-vehicle board, and temperature reports from logger files. For where a truck is on the road, the Phak AI team connects to the GPS system your organization uses through the MCP standard.
Do we need to change the software we use now?
No. Start with the Excel, LINE, and Google Drive you already have. When you are ready, connect your existing systems through the MCP standard.
Read next
LINE Q&A Assistant
Answers LINE questions from your organization's knowledge. If unsure, it hands off to staff.
Read more →Central Knowledge Base
All your documents in one place. Ask in Thai and get answers that cite the original document.
Read more →Smart Quote / BOQ
Drafts quotes and BOQs from product data, costs and past jobs for sales to review before sending.
Read more →CEO Cockpit
An executive overview: ask about sales, see team AI usage, and tie goals to real work.
Read more →Talk to the Phak AI team
Share your real work, install on a dedicated server, connect existing tools, then add apps one at a time
Read more →Talk to the Phak AI team
Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.