AI Application
An AI knowledge base where your team asks in Thai and gets answers with sources
Phak AI's central knowledge base gathers documents, manuals, catalogs and Excel files in one place. Employees ask in Thai, as if talking to a colleague. The AI assistant answers only from your organization's documents and cites its sources. It suits organizations where knowledge sits with a few people and new hires keep asking the same questions.
What are the warranty terms for this product group?
Here is a summary from the latest warranty manual in the knowledge base, including the listed exclusions.
Source: Product warranty manualWhat problems does an AI knowledge base solve?
Knowledge lives in a few heads
The team has to ask a senior colleague or the owner every time. When a strong performer leaves, the knowledge leaves too. A central knowledge base keeps your organization's knowledge from walking out the door.
Documents are scattered
Catalogs split across separate PDFs, manuals in several versions, files spread over Drive, email and chat. You cannot search across them.
The same questions every day
Questions about specs, policies and procedures get repeated until they eat the time of the people who can answer.
New hires take a long time
It takes months of learning from the people around them before they can answer on their own. The knowledge base lets them ask for themselves from a phone.
Personal AI used for company work
Employees paste documents into a public AI tool. That puts data at risk, and the answer does not cite the version of the document your organization actually uses.
How does AI search of internal documents work?
The approach is RAG. The AI assistant searches your organization's documents first, then writes its answer from what it finds. Read more in What is RAG?
Bring knowledge into the knowledge base
Upload PDF, Word, Excel, images, video, web links, YouTube or notes, or sync from Google Drive, Microsoft 365 and email. The system stores and indexes everything automatically.
Organize into boards and set permissions
Split knowledge into boards by department or topic, such as HR, SOPs and products, and set who sees what by role.
Ask in Thai
Type a question on the web or LINE, as if talking to a colleague. You do not have to guess search keywords.
Get an answer with its sources
The assistant answers only from your organization's documents and says which document the answer came from. If the information is missing or it is not sure, it does not guess.
The more you use it, the more complete it gets
Questions it cannot answer show which documents are missing. The team adds knowledge, and the knowledge base gets more complete every day.
Example questions your team can ask the knowledge base
What the central knowledge base does and does not do
What Phak AI does
- Phak AI helps bring many document formats into one knowledge base that you can search across files.
- Phak AI helps answer questions in Thai from your organization's documents, citing the original.
- Phak AI helps answer questions about Excel or CSV files in Thai, such as prices, stock and receivables.
- Phak AI helps mask personal data when PDF files are imported.
- Phak AI helps enforce role-based permissions and logs every question.
What it does not do
- It does not answer from the general internet. It answers only from your organization's knowledge.
- It does not replace the ERP, CRM or BI tools you already use.
- It does not interpret the law or decide in place of an expert. People still decide.
- It does not use your organization's data to train AI models.
What do you need to prepare to start an enterprise knowledge base?
You do not need perfectly organized documents first. Start with the set your team uses most.
- Documents people ask about often, such as catalogs, manuals, SOPs and policies
- Excel or CSV files your team opens every day, such as prices, stock and code cross-reference tables
- The Google Drive or Microsoft 365 folders you want to sync
- A list of real questions your team often faces, to test the answers
- At least one person on your side to approve answers
- A list of users and roles, to decide who sees which data
Frequently asked questions
Can AI answer questions from our company documents, and what do we prepare?
Yes. Start with the documents your team uses often, the Excel files they open daily, and a set of real questions. When you get started, the team helps you import, organize boards and set permissions.
How is this different from Google Drive or Notion?
Drive and Notion store files and leave people to search for themselves. With Phak AI's knowledge base, the team asks in Thai and gets an answer pulled together from several documents, with sources. The information comes to the person.
Will the AI get things wrong or make things up?
The assistant answers from your organization's documents and cites its sources every time. If it is not sure, it does not answer. If you find a wrong answer, check it and add the missing documents. The knowledge base gets more accurate over time.
What file types are supported?
PDF, Word, Excel, images, video, web links, YouTube and text notes, with syncing from Google Drive, Microsoft 365 and email.
Does everyone see the same documents?
Not necessarily. You can set permissions by role and split boards by department. Each person gets answers only from documents they are allowed to see, and the system logs every question so it can be reviewed later.
Read next
LINE Q&A Assistant
Answers LINE questions from your organization's knowledge. If unsure, it hands off to staff.
Read more →SOP Engine
Puts work steps into one standard, with the latest SOP a question away and alerts when steps are missed.
Read more →Distribution / Wholesale
Find parts, cross-reference codes across catalogs, and ask about price and stock for sales teams and counters.
Read more →Hospitals / Clinics
Internal knowledge base for staff: packages, doctor schedules, insurance coverage, and the latest SOPs.
Read more →Associations
A rules library that separates current from withdrawn versions, cites the notice and helps summarize comments.
Read more →RAG
A method where AI searches your documents before answering, so replies use real data and cite sources
Read more →Talk to the Phak AI team
Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.