AI Application

Online SOP software with AI: one standard for every work step, with alerts when a step is missed

In short

SOP Engine is online SOP (standard operating procedure) software with AI on Phak AI. It puts your organization's work steps into one standard. Staff can ask for the latest procedure from a phone or LINE, and AI helps flag steps that were missed. It suits organizations that have grown their teams or branches while standards still depend on the first generation of staff. SOP Engine adapts to each organization's own processes.

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The old way

Many SOPs in many versions
Unsure which version is current
Steps get missed and nobody warns you

With Phak AI

SOPs unified in one central knowledge base
Active versions separated from retired ones
Ask for the steps, get warned on gaps

From scattered SOPs to one standard procedure your team can ask about

What problems does online SOP software solve?

Many SOPs in many versions

Nobody is sure which version is current and which was withdrawn, so people on the floor work from habit.

Standards depend on the first generation

When you grow a team or open a branch, the way work is done drifts with whoever does the training.

Night shifts and sites with nobody to ask

Staff who are unsure of a step wait for a supervisor or call a senior colleague.

Steps get missed

Work passes through several departments, such as sales, design, installation and inspection. Handoffs get dropped, and you find out when the customer complains.

How does SOP Engine work?

Bring SOPs into one knowledge base

Existing SOPs, work instructions (WI) and manuals go into the central knowledge base, with current versions kept apart from withdrawn ones.

Turn them into standard steps

The team works with your organization to set the main steps so they are the same for every team and branch.

Ask on the job

Staff ask for a procedure from a phone or LINE and get an answer from the latest SOP, with the document number.

Alert when a step is missed

AI helps flag when a step that should have happened has not, so the person responsible can follow up.

Example questions staff can ask about SOPs

What are the preparation steps before handing over to a customer?

What does the latest version of this SOP say, and which clause of the old version does it replace?

What equipment do I need to prepare for tomorrow's installation?

How do we carry out the CAPA (corrective and preventive action) step required by this standard?

What do we need to explain to the customer before handover?

What SOP Engine does and does not do

What Phak AI does

Phak AI helps gather SOPs and separate current versions from withdrawn ones.
Phak AI helps answer procedure questions and cites the document number.
Phak AI helps use SOPs as training material for new staff.
Phak AI helps flag steps that were missed in a process.

What it does not do

It does not write standards or certify a quality system for your organization.
It does not control machines or equipment on site.
It does not make decisions in place of a supervisor when judgment is needed.

What data does SOP Engine need?

Existing SOPs, WIs and manuals, even if they are not yet organized
A list of which versions are in use and which are withdrawn
Process maps for the main processes you want to standardize
An owner for each stage of the process who takes the issue when a step is missed
Real questions from the floor that come up often

Frequently asked questions

How does SOP Engine fit our organization's work steps?

Work steps differ from one organization to the next, so the Phak AI team sets the standard steps with you, based on the SOPs you actually use. Meanwhile, staff can ask about existing SOPs from the central knowledge base.

How do frontline staff use it?

They ask from a phone or LINE, as if asking a senior colleague. They get the step from the latest SOP with the document number. It suits night shifts and sites with nobody to ask.

How do you measure results?

Typical measures are questions sent to supervisors, use of the wrong document version, jobs that have to be redone, and training time for new staff. They are measured with your organization's own numbers.

Talk to the Phak AI team

Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.

1 Share your goalsWe help you rank the work where AI helps your business most.

2 See the system at workWatch it run on sample data from your business before you decide.

3 Install and go liveInstalled on your own dedicated server, connected to the systems you use.

Book a call Email hello@phak.ai