Cold Chain / Truck Shops
An AI sales assistant on LINE and the web for refrigerated truck body builders
The Phak AI sales assistant takes price questions about refrigerated boxes and truck bodies on LINE OA and the web. It asks for what sales needs, such as truck type, temperature, goods, and box length. Then it replies with a starting price range from tables your company approves, and nothing else. Customers get an answer even after hours, and sales gets a complete lead ready for a callback.
Hi, I need a -18°C, 2-door refrigerated box on a 6-wheel truck for frozen seafood. Starting price?
A 6-wheel, -18°C, 2-door box has a starting range in the standard table. Final price depends on length and options.
Source: Approved starting price table, latest versionGot it. Our sales team will call tomorrow morning to confirm the spec and final price.
Why refrigerated truck body builders lose price shoppers
Customers look for prices first
Many people search for refrigerated box prices, but the website and page show no starting price. So they ask someone else first.
Questions arrive after hours
Fishery and seafood business owners often message late at night or on holidays. Sales sees it hours later.
The first message is incomplete
Sales has to call back to ask about truck type, temperature, and goods before any pricing can start.
Leads live in personal chats
Questions are spread across many numbers and accounts. No one sees who asked what.
How the AI sales assistant on LINE works
The assistant answers only from information your company approves. The final price still comes from sales.
Load the approved price tables
Sales gathers starting price tables, standard specs, and a gallery of past work in the knowledge base. Authorized staff update it when prices change.
Customers message on LINE OA or the web
The assistant asks for what it needs, such as truck type, target temperature, goods, and box length.
It replies with a starting range and cites its sources
It answers from the approved table and names the document. For special jobs, or when it is not sure, it does not guess. It hands off to sales.
It saves the lead for sales
The conversation becomes a lead card with an owner, so sales can call back without asking again.
Questions customers ask the sales assistant
What we measure with a LINE sales assistant
We agree on the measures at the start and track them with your own numbers, before and after.
- Time to first response
- Share of leads with complete details from the first chat
- Share of leads followed up in full
- Share of questions the assistant hands to sales
Scope of the sales assistant
What Phak AI does
- Phak AI quotes starting ranges only from tables your company approves
- Phak AI explains specs from your company's documents and cites its sources
- Phak AI hands off to sales for special jobs or when it is not sure
What it does not do
- It does not confirm final prices or issue quotes on behalf of sales
- It does not calculate box structures or produce CAD designs
- It is not a financing or installment system
Frequently asked questions
Will the assistant quote prices the company has not approved?
No. It can only give starting ranges from tables your company approves, and it names the table it used. The final price still comes from sales once the details are complete.
What happens when a customer asks something not in the documents?
The assistant does not guess. It tells the customer that staff will get back to them, then passes the case to sales with the details already collected.
Do we need a website first?
No. You can start on the LINE OA you already use and add the web channel later, using the same price and spec knowledge.
Read next
Cold Chain / Truck Shops
Keep every lead, report per-vehicle status, flag expiring vehicle papers, and keep technician knowledge.
Read more →LINE Q&A Assistant
Answers LINE questions from your organization's knowledge. If unsure, it hands off to staff.
Read more →Lead cards
Every lead from LINE, forms, and the sales assistant becomes a card with an owner and a follow-up date.
Read more →Quotes from past jobs
Find past specs and quotes close to a new job, then let AI draft a quote for your team to review.
Read more →Talk to the Phak AI team
Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.