Made-to-Order Factories
A Factory Standards Library You Can Ask, with Document Numbers Cited
Phak AI brings a factory's standards documents, SOPs, WIs, QC records, and lab results into one library. Quality and floor teams ask in Thai and get answers with the document number and version. It helps draft answers to customer audit questionnaires, track CAPA, and find lot data when a claim comes in. It suits factories working to standards such as FSSC 22000 or ASME.
Customer audit questionnaire item 4.2 asks about foreign matter control. Which procedure covers it?
SOP-QA-07 sections 3 to 5, plus metal detection records under WI-PR-12. A draft answer is ready for review.
Source: SOP-QA-07 Foreign Matter Control, current versionQuality manager: Reviewed. Add the inspection frequency, then it can go into the questionnaire.
Where factory standards work gets heavy
Which version is current?
SOPs and WIs are revised often, and old copies linger in binders and drives.
Every audit questionnaire is different
Each customer asks in its own way, so documents are hunted down again every time.
Open CAPAs are hard to track
Who owns it and whether it's closed means opening several files.
Claims need lot data
Lab results and past QC records sit in different places, which slows the reply to the customer.
The floor can't find the method
Documents live in the quality office, so technicians walk over to ask or work from memory.
How the standards library works
Built on the knowledge base, which answers only from your organization's documents.
Bring quality documents in
Add standards documents, SOPs, WIs, QC records, lab results, and past audit questionnaires, or sync them from your drive.
Organize boards and access
Set up boards by topic, such as quality, production, and safety, and decide which roles see what.
Ask and get document numbers
The assistant answers from documents with the number and version. If it can't find it, it says so instead of guessing.
Draft audit answers and track CAPA
The assistant drafts questionnaire answers for the quality team to review and tracks CAPA status on the task board.
Standards questions your team can ask
What we measure
Measured with the factory's own numbers, before and after.
- Time to answer customer audit questionnaires
- Time to close QC tasks
- Time to find lot data when a claim comes in
- Number of overdue CAPAs
Clear boundaries
What Phak AI does
- Phak AI answers from standards documents, SOPs, and WIs with document numbers cited
- Phak AI drafts audit questionnaire answers for the quality team to review
- Phak AI tracks CAPA and finds lot data or lab results when a claim comes in
What it does not do
- Does not issue certificates or certify standards on behalf of certification bodies
- Does not assemble delivery document packs automatically
- Does not inspect parts with cameras or control machines
Frequently asked questions
If a document has several versions, which one does it use?
The quality team marks the live version in the library. The assistant cites the document number and version, and anyone can open the original to check.
Can we send audit answers to customers right away?
We don't recommend it. AI drafts, people decide. The quality team reviews, edits, and owns every answer sent to a customer.
Our quality documents are confidential. Is this safe?
Each organization gets a dedicated server, data is never used to train AI models, access follows roles, and every question is logged. Read more on Security.
Read next
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Read more →Central Knowledge Base
All your documents in one place. Ask in Thai and get answers that cite the original document.
Read more →Training and job board
New technicians ask WI steps from a phone, and sales updates customers from the job status board.
Read more →RAG
A method where AI searches your documents before answering, so replies use real data and cite sources
Read more →Talk to the Phak AI team
Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.