Construction / Materials
An on-site construction assistant in LINE that gets drawings, work orders, and checklists to crews
Phak AI's on-site assistant lives in the LINE groups your crews already use. Crew members ask about standard procedures from their phones and open each day's work order, drawings, and equipment checklist before heading out. Answers come from SOPs and documents your engineers have approved, and the assistant cites its sources. It adapts to each company's procedures and document formats.
The old way
- Crews call an engineer whenever they get stuck
- The latest drawing sits on an office computer
- Crews reach the site and find tools missing
With Phak AI
- Crews ask in LINE and get answers from the SOP
- Work orders carry drawings and install points
- Crews check tools against the list before leaving
Why knowledge never reaches the construction site
Crews call the engineer
Every time a step is unclear, someone calls. One engineer takes calls from several sites.
Missing equipment
Crews arrive and find tools missing, so they go back to the warehouse or postpone the job.
Work that does not match the drawing
The latest drawing is in an email or on an office computer, so crews work from an old version.
New crews learn from seniors
Standards live in senior technicians' heads. New crews work differently, and handovers end in complaints.
How the on-site LINE assistant works
Bring SOPs and manuals together
Add standard procedures, installation manuals, and equipment checklists to the knowledge base, organized by job type.
Design the work order format
Our team works with yours to set the work order format and core steps with SOP Engine, so each work order carries its drawing, install points, and equipment checklist.
Crews ask on site
Crew members type questions in the LINE group and get answers from the current SOP with the document number. No new app to install.
Engineer questions get forwarded
If a question is outside the SOP or the assistant is not sure, it does not guess. It alerts the engineer in charge.
A day on site with Phak AI
Opens the day's work order in the LINE group, sees the drawing and install points, and checks equipment against the list before loading the truck.
Asks how to prepare the surface before installation and gets the answer from the SOP with the document number, without calling a senior.
Handles only the questions the assistant forwards because they need judgment, instead of fielding routine calls all day.
Questions crews ask in the LINE group
What we measure for the on-site assistant
Agreed when you start and measured with your own numbers. To set the metrics together, talk to the Phak AI team.
- Number of calls that reach an engineer
- Number of jobs postponed or reworked
- Share of site questions closed without a person
- Number of complaints after handover
Clear boundaries
What Phak AI does
- Phak AI answers standard procedures from your SOPs with the document number
- Phak AI sends work orders, drawings, and equipment checklists to the team's LINE group
- Phak AI forwards questions that need an engineer
- Phak AI lets new crew members ask for themselves from their phones
What it does not do
- It does not inspect work or certify quality for engineers
- It does not schedule or route crews in place of a dispatch system
- It does not make judgment calls for site supervisors
Frequently asked questions
How does the on-site assistant fit our company's documents?
It answers procedure questions from your SOPs in LINE and links work orders, drawings, and checklists to each job, set up to match each company's document formats and procedures.
We do not have written SOPs yet. Can we still start?
Yes. The first step of getting started is gathering manuals, files, and knowledge from senior technicians into the knowledge base, then shaping them into standard procedures together.
Who can see the drawings in the LINE group?
The company sets role-based permissions for who sees which documents. Finer permissions at the job level can be set up to fit each company, and every question is logged for later review.
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Read more →Talk to the Phak AI team
Tell us about your business. The Phak AI team will show you the systems that fit and plan the rollout with you, without replacing what you have.